I had my hair cut at a place called Lunatic Fringe.  I just happened to be there and happened to need a cut.  But one month later I received a thank you note.  Now, that’s a nice thing to get and smart for them to send (because guys usually get their hair cut every 4-6 weeks.)   But it didn’t stop there.

The thank you note was personally signed by 14 members of the staff.  This card was hand signed by each of them.  Now *that* is customer service.  I’m still stunned that they all signed the card of a stranger who only came into the salon once.