I was floored today to receive a call from the Paralles support team.  They called to see how the software was working out for me.  This is probably the first time I purchased a piece of software and the vendor called to make sure things were working well.

I told them I enjoyed the software but that switching between applications using the Coherence mode was not easy.  The support person let me know that they were aware of this and had a fix for it in beta right now.  They reminded me to use the “check for updates” periodically and that the fix should be available in 2-3 weeks.

How many support people know enough about the applications they sell to give you an answer like this.  Wow!